“first point of call helpdesk”
client
Grundfos Kollegiet
challenge
provide a central user interface for residents of a kollegiet; organising bookings, reporting, navigation and news updates
focus
UX/UI, tablet UI
User Research
We researched about students and also the accommodation choices they are face with and what their thought process was on selection such particular…
What are they looking for?
What amenities must it have?
Location? etc etc
We visited the kollegiet to observe and see what current residents thought by interview.
A major turning point was that one singular located UI was not practical due to entrance arrangement, the only open space was a lobby that was really used but residents on the ground floor. This would create no value for the other residents as they would either pass it by or not even notice the tablet.
What are they looking for?
What amenities must it have?
Location? etc etc
We visited the kollegiet to observe and see what current residents thought by interview.
A major turning point was that one singular located UI was not practical due to entrance arrangement, the only open space was a lobby that was really used but residents on the ground floor. This would create no value for the other residents as they would either pass it by or not even notice the tablet.
Design
Ideating led us to still have this central table but it to be supported by a web app.
This entitles residents to complete tasks as and when needed.
For the visual design we took inspiration from the modern, clean interior design of kollegiet, which is a vast comparison to the exterior… if you ever get to see them.
This entitles residents to complete tasks as and when needed.
For the visual design we took inspiration from the modern, clean interior design of kollegiet, which is a vast comparison to the exterior… if you ever get to see them.
Testing and Analysis
When testing our prototype we thought what would be any more accurate and appealing than testing on the actual residents of the kollegiet to gain valued feedback.
The testers were set a handful of tasks, with the purpose to see interaction and thought process amongst the information architecture.
Ideally creating a self intuition as there is no one to ask for help.
The users are presented with onboarding covering what this tablet and supporting web app can provide for them during their stay.
The testers were set a handful of tasks, with the purpose to see interaction and thought process amongst the information architecture.
Ideally creating a self intuition as there is no one to ask for help.
The users are presented with onboarding covering what this tablet and supporting web app can provide for them during their stay.
